Terms & Conditions
These Terms and Conditions govern purchases made through nimfea.co.uk. NIMFEA is the trading name used by Felicia Bottomley, an individual trader in the United Kingdom. These terms do not represent NIMFEA as a limited company.
1. Seller and contact
- Seller: Felicia Bottomley, trading as NIMFEA
- Email: sales@nimfea.co.uk
- Website: https://nimfea.co.uk
A business/service address must be added to these Terms before publication where required by applicable law.
2. Products
NIMFEA sells plant-based skincare and related personal-care products. Product descriptions, ingredients, images, sizes and other information are provided on the relevant product page. Minor variations in colour, appearance or packaging may occur.
Customers should read the ingredient list and product-specific instructions before use and should discontinue use if irritation or an adverse reaction occurs. Product information does not replace individual medical or dermatological advice.
3. Orders and contract
You may purchase products by creating an account or checking out as a guest. You are responsible for providing accurate delivery and contact information.
After you place an order, we will send an order confirmation to the email address provided. The order confirmation acknowledges receipt of the order; the contract is formed when we accept the order, normally when we confirm that the goods have been dispatched, unless we notify you otherwise.
We may decline or cancel an order where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraud or misuse. If we cancel an order after payment, we will refund the amount paid.
4. Prices and payment
Prices and applicable delivery charges are displayed at checkout. Payment is processed through Stripe and must be completed using an available payment method before an order is dispatched, unless otherwise stated.
If taxes, customs duties or import charges are payable in the destination country, these may be the customer's responsibility unless the checkout expressly states otherwise.
5. Delivery
Orders are generally dispatched within 2–3 working days, subject to product availability and circumstances outside our reasonable control. Delivery times shown on the website are estimates unless expressly stated as guaranteed.
We deliver to the UK, EU and other international destinations where available. The customer is responsible for providing a complete and accurate delivery address.
If goods do not arrive within the applicable delivery period, please contact sales@nimfea.co.uk so that we can investigate.
6. International orders
International customers are responsible for complying with applicable import laws in their destination country and for paying customs duties, import VAT or other charges imposed by the destination country unless the checkout expressly states otherwise. NIMFEA cannot guarantee that every product is permitted for import into every jurisdiction.
7. Right to cancel
If you are a UK consumer buying online, you generally have a statutory right to cancel a distance contract without giving a reason. The cancellation period normally ends 14 days after the day you receive the goods. If an order contains multiple goods delivered separately, the period normally runs from receipt of the last item.
To cancel, email sales@nimfea.co.uk with a clear statement that you wish to cancel. You may use the model cancellation wording below, but it is not mandatory to do so.
After notifying us, you must return the goods without undue delay and normally within 14 days. Unless the goods are faulty, misdescribed, or another legal exception applies, you are responsible for the direct cost of returning goods.
8. Sealed skincare and hygiene products
The statutory cancellation right may not apply to goods that are sealed for health protection or hygiene reasons where the seal has been broken after delivery. This does not affect your statutory rights where goods are faulty, unsafe, misdescribed or otherwise do not conform to the contract.
9. Refunds
Where you validly cancel a distance contract, we will refund payments due under applicable law. This normally includes the cost of standard delivery, but not an additional amount paid for a more expensive delivery option.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first where permitted by law.
Where the value of goods has been reduced because you handled them beyond what was reasonably necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for that diminished value.
10. Faulty, damaged or incorrect goods
Nothing in these Terms limits your statutory rights. Goods supplied to UK consumers must meet the requirements of applicable consumer law, including being of satisfactory quality, fit for purpose and as described.
If goods arrive damaged, defective or incorrect, contact sales@nimfea.co.uk as soon as reasonably practicable with your order number and details. We will provide an appropriate remedy in accordance with applicable law.
11. Product safety
Use products only as directed and review the ingredients and product warnings before use. Customers with known allergies or sensitivities should assess the ingredients carefully and seek professional advice where appropriate. Nothing in these Terms excludes liability that cannot legally be excluded.
12. Account
You may create a customer account or purchase as a guest. You are responsible for keeping account credentials confidential and for activity carried out through your account. We may suspend an account where reasonably necessary for security, fraud prevention or misuse.
13. Intellectual property
Unless otherwise stated, website content including text, photographs, graphics, logos, product descriptions and branding is owned by or licensed to NIMFEA and may not be reproduced or commercially exploited without permission, except where permitted by law.
14. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights. Subject to those limitations, NIMFEA is not responsible for losses that are not reasonably foreseeable or arise outside the scope of the contract.
15. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, war, industrial action, carrier disruption, government action, major infrastructure failure or significant website/payment-service outages. This does not remove statutory consumer rights.
16. Complaints
Please contact sales@nimfea.co.uk first so we can investigate and attempt to resolve any complaint.
17. Governing law
These Terms are governed by the law of England and Wales, unless mandatory consumer-protection rules in your country of residence provide otherwise. UK consumers may also have rights to bring proceedings in the courts of the jurisdiction where they live.
18. Model cancellation wording
To: Felicia Bottomley trading as NIMFEA, sales@nimfea.co.uk
I hereby give notice that I cancel my contract of sale for the following goods: [describe goods]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].
19. Changes to these Terms
We may update these Terms from time to time. The version applying to an order is the version made available before that order was placed, unless a change is required by law.